At Backtobirds.com, our primary goal is to enhance the happiness and strengthen the bond between pet bird enthusiasts and their feathered companions. We are dedicated to curating a diverse collection of products sourced both domestically and internationally to meet the needs of you and your avian companions. Our return policy is designed to provide you with peace of mind and a seamless return process. If you find any product purchased from Backtobirds.com to be damaged, we are committed to facilitating an exchange, provided it meets the specified criteria outlined below:
The following items are ineligible for returns or exchanges unless the customer has received a damaged or defective item. In such cases, you must notify Backtobirds within 2 days of receiving the delivery to be eligible for a replacement.
Edible and perishable items, including bird foods, treats, and supplements.
Healthcare products designed for avian use.
Avian care accessories.
Bird cages and carriers.
Litter, trays, and related accessories designed for birds.
Avian furniture and scratchers.
Grooming products tailored for birds.
Please note that the list provided above is not exhaustive. Certain other individual products may also be non-returnable unless they are received in a damaged condition. Each product page on our website includes information about its return eligibility.
In the event that you need to cancel an order prior to shipment, please promptly notify our customer service team through WhatsApp at 7598646245/9790093910 or via email at [email protected]. If the order has been prepaid, we will initiate a refund to the original mode of payment.
Once an order has been dispatched, regrettably, we are unable to accommodate cancellations. During the delivery process, you have the option to accept or refuse the delivery. In cases where the order is returned to us and has been prepaid, the courier charges incurred will be deducted from the refundable amount.
We at Backtobirds.com are committed to ensuring your satisfaction and the well-being of your avian companions. Should you have any further questions or concerns about our return policy, please do not hesitate to contact our customer service team. Your trust and satisfaction are of the utmost importance to us.